Managed Services and Maintenance with Service Level Agreements

In today's technology focused world, the priority is to invest in new technology leaving little or no budget to maintain infrastructure.

At Black Box we have a dedicated help desk facility based at our head office, enabling us to provide tailored support contracts to suit customer requirements. For example, we can provide support from an all-encompassing 24x7 remote managed service, to a standard hardware break & fix contract.

We can cover all aspects of your installed infrastructure including fibre optic, copper, and legacy systems. By using a national network of qualified engineers, we can provide a traditional on site response within agreed time limits or alternatively we can provide dedicated on-site teams to support you wherever needed. We work to defined SLAs, covering response times, performance and fault resolution.

Black Box has developed a comprehensive post installation service and support programme that can be individually tailored to meet your requirements.

Summary of Services.

• Installation and hardware maintenance / support.
• Connectivity management - moves and changes.
• Fully managed on-site service.
• Integrated facilities management.
• Periodic audits.
• Training services.
• 24/7/365 services.
• National coverage.
• Tailored services.
• Agreed SLAs and KPIs.