Smart IT Solutions
for hospitality

Communications Solutions

For over 35 years, Black Box Network Services has been delivering innovative, reliable communications solutions to the hospitality industry. With the broadest portfolio of products and proven experience implementing leading voice communications solutions, Black Box can design, implement and maintain a voice communications system that will meet your needs today and prepare you for the future. Our communications solutions include:

• Analogue, digital and voice over IP
• Unified communications for your back office
• Wireless mobility for your staff
• Voice messaging with wakeup call notification
• Speech-enabled IVR
• Call centre applications to centralise and reduce costs
• Wireless wide area network (WAN) Internet
• Aged infrastructure utilisation for CAT3 cable
• Digital signage for updating information and advertising
• IPTV
• Cellular signal enhancement
• Hosted, above property, multi-property networked solutions

For your staff

How well your staff can respond to guests’ needs can directly impact your guest experience. Make sure your staff members have access to the information they need, when they need it.

Innovative solutions like unified communications and collaboration, and mobility can help your staff members efficiently manage their daily tasks and messages including voice mail, fax and e-mail so that they have more time to deliver a high-quality customer experience. We have years of experience designing and implementing state-of-the-art call centres, helping your staff improve customer communications and respond to customer service needs with greater value, whilst still reducing costs.

For your guests

Your guests, current and future, are the most important people to your organisation. Leverage today’s technology to help ensure you are delivering the kind of experience your guests expect

• Wireless WAN connectivity gives your guests high-speed Internet access from anywhere on your property.
• In-room phone, messaging and access to guest services deliver efficient service and enhance customer experiences.
• Speech-enabled interactive voice recognition (IVR) technology easily directs calls through speech recognition so that your current and future guests reach the service staff members they need ,when they need them.

Data Infrastructure

Black Box is a global leader in data infrastructure. From traditional structured cabling to the latest in wireless, point-to-point access, Black Box has experience building and delivering it all. We deliver start-to-finish services for new installations and system upgrades for one site or thousands of sites.

Capabilities include:

• Structured cabling
• Data Centres
• Wired Networks
• Wireless Networks
• CATV and video Systems
• Digital Signage

Cabling

Whether you’re building a new property or need to upgrade your existing infrastructure. Black Box is the only provider you need for your cabling projects. All your properties will receive high-quality design, consistent workmanship and proven equipment. We deliver:

• Comprehensive solutions for all infrastructure types – CAT5e. CAT6, CAT6a, CAT7, fibre optic and wireless networks.
• Our own guaranteed-for-life, Black Box GigaTrue CAT6 and GigaBase CAT5e solutions.
• Outside plant capabilities for buried and aerial cable networks, CATV and video systems.
• Your system is absolutely guaranteed to operate the application it was designed to support – for life.
• Worry-free, multi-site property management across the country or around the world!

Digital Signage

Digital Signage keeps guests informed of events, amenities, or important guest-related messages. With dynamic video capabilities and easy-to-use implementation and management, Black Box digital signage solutions are a cost-effective way to add value to your guest experience.

Room Content

The guest’s room contributes the most towards their opinion of your hotel. As such it should completely differentiate your hotel from others. Black Box can help you create a memorable, comfortable and highly personal experience your guests will want to enjoy again on future trips, including:

• IP television
• IP touch phone
• In-room controls
• Wall-mounted LCD
• Media smart dock